Refund Policy

Last updated: October 10, 2026

We want billing to be simple and fair. Here's how charges and refunds work at Shamans For Hire, operated by Emposola.

You pay only for connected minutes

Before your call, we place a temporary hold on your card. After the call, we charge only for the minutes you were actually connected with your practitioner, rounded up to the next whole minute, and release the rest of the hold.

When there's no charge

If the practitioner doesn't accept, you don't answer, or the call never connects, no charge is made and the full hold is released. Released holds normally disappear from your statement within a few business days, depending on your bank.

Minutes used are not refundable

Because readings are a live, personal service provided in real time, minutes that have been used are not refundable, including where you were unhappy with the reading or its predictions.

Billing errors

We will refund you if we made a billing error, for example:

• you were charged for time you were not connected;
• you were charged more than once for the same call.

We may also, at our discretion, issue a credit or refund if a call dropped because of a technical problem on our side.

How to ask

Email info@shamanforhire.com within 30 days of the charge, with the email you used at checkout, the date and approximate time of the call, and what went wrong. We review the call records and reply, usually within 2 business days. Approved refunds go back to the original card.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually fix problems faster. Chargebacks for minutes actually used are handled as described in our Terms of Service.